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Welcome to HotProm! My name is Emily,the customer service of this store.This is my contact email:hotprom@outlook.com.Please contact me for more information. Thank you. I am very happy to see you here. I hope you will love our dresses. We can customize any of our dresses or we can make your dream dress. *** I STRONGLY recommend you to get your measurements with help of a PROFESSIONAL tailor for correct results of the measurements to avoid any mistakes *** And when you receive your dress, if you would need some small alterations, then you can ask help of a local tailor. Payment :We accept PayPal or Direct transfer. Shipping :We ship dresses with fastest express way: Such as DHL, UPS, USPS, TNT or other couriers. It usually takes 3-7 days to US, Canada, UK, Europe and Australia. Important***I will need your shipping address where you want your dress to be shipped: – Receiver Name – Address – Country – Phone Number Customs taxes (if any) are the buyer’s responsibility and are not included in the shipping charges. Any question please let me know. 🙂 Also If you have a special request about shipping, please contact me via emails or leave it in the order list. Refunds and Exchanges My Dear Customers! To make your dresses experience as smooth as possible, I will assist you and answer your questions with my suggestions from the beginning until you receive your dress. But this is not the end. Also If you would have any question or issue about your dress after you receive it, just let me know within 2 days and I will be keep in touch with all my care. You will also find many answers in my following policy about my after sale process. вќ¤ We have own Dressmakers and we don’t stock our Dresses. All of our Dresses are made to order and tailors make them in your custom measurements with your custom requirements (if any). They will strictly follow the measurements after receive it and will implement your custom requirements (if any) as possible as practically can do. That’s why it’s very important for us if you follow our measurement instructions and get them with help of a Professional Tailor. вќ¤ All of our Professional Effort and Care is to make Your Dress fit You well and the most important part of providing this is taking the most accurate measurements. That’s why, It’s very IMPORTANT for us if you follow my measurement instructions. However, Due to Nature of Custom Orders, when you receive your dress you may need some alterations. I suggest you to plan for alterations with help of a local tailor and YOUR BUDGET ACCORDINGLY. вќ¤ When you will receive your dress, if something makes you unhappy, You must let me know about it in 2 DAYS after you receive your package and let’s talk and understand what is the issue. If there is a mistake from OUR SIDE then WE can accept a return for fix, remake or full refund. The returned dress should be in completely new, unworn, good condition (no dirt, no perfume, no lipstick no cigarette smell, no stain, no damage etc.) and it’s in original package. The return needs to be made in 3 Days upon the agreement of return. But please understand, I cannot refund RETURN SHIPPING cost. Also I cannot accept Returns or Refunds on following situations: вќ¤ If your event is canceled or you changed your mind. вќ¤ If you pass me wrong measurements. вќ¤ If you complain that ”I made your dress in wrong measurements than you sent me”, then you should provide me pictures of your dress with measurement tape while you wear it, with assist of a professional seamstress. вќ¤ If your measurements changed due to weight gain or loss. вќ¤ If your dress is damaged because of wrong ironing or washing methods. вќ¤ If you pass me wrong shipping details. вќ¤ If you contact me about your issue in longer time than 3 DAYS after you received your package. вќ¤ If you don’t return your dress in 3 Days upon the agreement of return. вќ¤ I can’t accept a return or refund if the reason is you didn’t like the style. Please understand, If you are not sure about the style then I recommend you to visit a local bridal salon and try on similar style dresses. This would help you to make your final decision. Rush service fees are not refundable. вќ¤ Custom Orders are not refundable. Definition of Custom Order: All Orders made in Custom Measurements or with Custom Requirements are Custom Orders. вќ¤ For any reason, If a Custom Order (Non Rush) is requested to be cancelled within 7 Days after it’s placed, then I can only refund 80% of the order amount. But after 7 Days, Custom Orders may not be subject to cancel. Please Note: Although I attempt to represent online colors as accurately as possible, I cannot guarantee that the colors shown on your monitor will match the actual garment. Variations of light and reflections on the original photograph as well as differences in computer monitors and printers may make color tones appear slightly different than the actual fabric. Please feel free to contact me for any of your questions. HotProm